Thursday, July 30, 2009

ITIL V3, Youtube, and Free Training Part VII

Table of Contents
1. ITIL V3 The 4 Ps of IT Service Management
2. ITIL V3 The 5 Aspects of Service Design
3. ITIL V3 Dr. W Edwards Deming's PDCA Cycle
4. ITIL V3 Continual Service Improvement Model


1. ITIL V3 The 4 Ps of IT Service Management



2. ITIL V3 The 5 Aspects of Service Design



3. ITIL V3 Dr. W Edwards Deming's PDCA Cycle



4. ITIL V3 Continual Service Improvement Model






"Now What?"