ITIL V3, Youtube, and Free Training Part II

Table of Contents

1. Introduction to IT Management
2. ITIL V3 The Concept of Good Practice
3. ITIL V3 The Concept of a Service
4. ITIL V3 The Concept of Service Management
5. ITIL V3 The Concept of Functions and Processes
6. ITIL V3The Concept of Processes and their Characteristics
7. ITIL V3 The Service Lifecycle Model
8. ITIL V3 Service Strategy Goals and Objectives
9. ITIL V3 Service Design Goals and Objectives
10. ITIL V3 Service Design Value



1. Introduction to IT Management


2. ITIL V3 The Concept of Good Practice



3. ITIL V3 The Concept of a Service



4. ITIL V3 The Concept of Service Management



5. ITIL V3 The Concept of Functions and Processes



6. ITIL V3The Concept of Processes and their Characteristics



7. ITIL V3 The Service Lifecycle Model



8. ITIL V3 Service Strategy Goals and Objectives



9. ITIL V3 Service Design Goals and Objectives



10. ITIL V3 Service Design Value



"Now What?"