ITIL V3, Youtube, and Free Training Part I

Surfing around the Internet really has a lot of benefits and I just love watching videos from Youtube. Aside from entertainment purposes, there's just a lot of information available - most specially with one of my interests - ITIL.

Below is a compilation of some of the videos I watched which is ITIL related. These are a collection of lectures by Marco Cattaneo from Charles Stuart University.

This post is divided into several parts:

PART I
This Section :)

PART II
1. Introduction to IT Management
2. ITIL V3 The Concept of Good Practice
3. ITIL V3 The Concept of a Service
4. ITIL V3 The Concept of Service Management
5. ITIL V3 The Concept of Functions and Processes
6. ITIL V3The Concept of Processes and their Characteristics
7. ITIL V3 The Service Lifecycle Model
8. ITIL V3 Service Strategy Goals and Objectives
9. ITIL V3 Service Design Goals and Objectives
10. ITIL V3 Service Design Value


PART III
1. ITIL V3 Service Transition Goals and Objectives
2. ITIL V3 Service Transition Value
3. ITIL V3 Service Operation Goals and Objectives
4. ITIL V3 Service Operation Value
5. ITIL V3 Continual Service Management Goals and Objective
6. ITIL V3 Utility and Warranty
7. ITIL V3 Assets, Resources and Capabilities
8. ITIL V3 Service Portfolio
9. ITIL V3 Service Catalogue
10. ITIL V3 IT Governance

PART IV
1.ITIL V3 Business Case
2. ITIL V3 Risk
3. ITIL V3 Service Provider
4. ITIL V3 Supplier
5. ITIL V3 Service Level Agreement (SLA)
6. ITIL V3 Operational Level Agreement (OLA)
7. ITIL V3 Underpinning Contract (UC)
8. ITIL V3 Service Design Package (SDP)
9. ITIL V3 Availability
10. ITIL V3 Service Knowledge Management System (SKMS)

PART V
1. ITIL V3 Configuration Items (CI)
2. ITIL V3 Configuration Management System (CMS)
3. ITIL V3 Definitive Media Library (DML)
4. ITIL V3 Service Change
5. ITIL V3 Change Types (Change Categories)
6. ITIL V3 Release Unit (RU)
7. ITIL V3 7 R's of Change Management
8. ITIL V3 Event
9. ITIL V3 Alert
10. ITIL V3 Incident

PART VI
1. ITIL V3 Impact, Urgency and Priority
2. ITIL V3 Service Request
3. ITIL V3 Problem
4. ITIL V3 Workaround
5. ITIL V3 Known Error
6. ITIL V3 Known Error Database (KEDB)
7. ITIL V3 Communication
8. ITIL V3 Service Assets
9. ITIL V3 Release Policy
10. ITIL V3 Value Creation through Services

PART VII
1. ITIL V3 The 4 Ps of IT Service Management
2. ITIL V3 The 5 Aspects of Service Design
3. ITIL V3 Dr. W Edwards Deming's PDCA Cycle
4. ITIL V3 Continual Service Improvement Model



"Now What?"